Whenever we drop by the Ayala Center, we tend to grab a bite to eat over at Delifrance in SM Makati. They got good food and at fairly reasonable prices. Over the past few months, however, we’ve been noticing that service has been getting shabbier and shabbier.
Food arrives, there’s a good chance they’ll forget the cutlery and napkins. When you ask for the twain it’ll take just as long as the food you ordered to arrive, lest you get up and go to the counter yourself to get it. Used plates and glasses stay on the table long after the people who’ve eaten left. Even when there’s no one at the counter ordering food, not one idle waiter or waitress would bother to go on a quick bus run to collect the plates and take them to the kitchen. They stay there for up to ten minutes even. One table would take around just 30 seconds to clean up. Is that so hard to accomplish?
What’s more shameful is that this Delifrance is located at right between the bridgeway between SM Makati and Glorietta – a very high traffic area – and the fact that their unkempt dining area is exposed to an incredible amount of passersby and potential customers doesn’t seem to be a concern for them.
I don’t know if it’s a problem with the store manager or management at a higher level, but this is just inexcusable. You are not a carinderia on the street that you can simply not care if there’s a pile of used plates on the tables while people are looking to have a seat and order food. You are a respectable chain restaurant in a mall in Makati City.
I will admit that this isn’t exactly going to make me stop eating at Delifrance completely; They have delicious food at reasonable prices (although their coffee is still shit), but having to dine surrounded by empty tables with piles of used plates with leftovers in them is just not right.
